FREQUENTLY ASKED QUESTIONS ABOUT ELECTRONIC PAYMENTS
At www.VITALQUIRURGICOS.COM, there are a wide variety of payment methods:
Credit Card: Visa, MasterCard, American Express.
Debit Card (Checking or Savings Account) (PSE).
EPAYCO is the electronic payment platform used by www.VITALQUIRURGICOS.COM to process online transactions generated in the online store using the payment methods enabled for this purpose.
How can I pay?
In the online store at www.VITALQUIRURGICOS.COM, you can make your payment using the payment methods enabled for this purpose. Depending on the payment options chosen by the merchant, you can pay by MasterCard, Visa, or American Express credit card, Savings and Checking Account (PSE), Compensar Wallet, or Condensa Card.
Is it safe to enter my bank details on this website?
To protect your data, www.VITALQUIRURGICOS.COM delegates the capture of sensitive information to EPAYCO. Our payment platform complies with the highest standards required by the international PCI DSS standard for credit card transaction security. It also has an SSL security certificate issued by Amazon AWS, which guarantees secure communications by encrypting all data to and from the site. This way, you can feel confident when entering your card information.
During the payment process, the name of the authenticated organization and the certifying authority are displayed in the browser, and the address bar changes to green. These features are immediately visible and provide assurance and confidence to complete the transaction on EPAYCO.
EPAYCO also relies on constant monitoring by McAfee Secure and email signatures with Certicámara.
Can I make a payment any day and at any time?
Yes, at VITALQUIRURGICOS.COM you can make your purchases online 7 days a week, 24 hours a day, just a click away.
Can I change the payment method?
If you haven't completed your payment yet, you can return to the initial step and choose your preferred payment method. Once the purchase is complete, it is not possible to change the payment method.
Does paying electronically have any cost for me as a buyer?
No, electronic payments made through EPAYCO do not generate additional costs for the buyer.
What should I do if my transaction was not completed?
First, check if a transaction confirmation email arrived at the email account registered at the time of payment. If you haven't received it, you should contact Customer Service via WhatsApp (+57) 3183911117 to confirm the transaction status.
What should I do if I didn't receive proof of payment?
For each transaction approved through EPAYCO, you will receive a payment receipt with the purchase reference at the email address you provided at checkout.
If you don't receive it, you can contact Customer Service via WhatsApp (+57) 3183911117 or email VENTAS@VITALQUIRURGICOS.COM to request a resend of the receipt to the same email address registered at checkout.
FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING AND EXCHANGES
How long does it take to deliver the products?
Products are currently delivered within 5 business days.
Is there a cost for delivery?
We offer free delivery in major cities for orders over $100,000. If you live in another region, we offer delivery for an additional cost starting at $10,000* depending on the destination. See delivery policies.
Can I get my products delivered to Chia for free? For orders over $100,000, products will be delivered free of charge throughout the Bogotá plain, as follows:
North: Zipaquirá Chía Cajicá Cota Tocancipá
West: Funza Mosquera Madrid Faca
South: Usme Soacha
The 19 urban areas are also covered.